General Questions

i have a question. who do i ask?

Please visit our contact page or email us directly at info@cznd.co if you have any questions or concerns. If you are inquiring about an existing order, be sure to include your order # in you request for faster service. A CZND team member will reply within 1-2 business days.

Customer service hours:

  • Monday - Thursday: 8am - 4pm PST
  • Friday: 8am - 12pm PST.
  • Saturday & Sunday: sorry, we’re not open on weekends, because we like brunch too much.

can I cancel my order?

If your order has not been fulfilled and shipped, you can contact us within 24 hours to cancel your order. You cannot cancel your order after 24 hours of placing it, regardless of shipping status.

do you say C-Z-N-D or sussend?

Welp, it’s neither. it’s actually pronounced /ˈsēzənd / just like the seasons of the year.

what does CZND mean?

Our vision is to create “seasonal” collections and products with our partners that you can relate to. Some products last all year round, some just a few months. Like seasons, we want to make sure you look forward to your next favorite thing!

what does it mean to place a preorder?

Preorders are orders for items that are expected to be available for purchase at a later date. you just get first pick! the item will be reserved for you and mailed as soon as it is ready to ship usually within 2-3 weeks after the preorder has ended. your credit card will be charged at the time of purchase to ensure your reservation.

what payment methods do you accept?

Visa, MasterCard, American Express, Discover, Paypal, Amazon Pay, Apple Pay, and Google Wallet.

is my payment secure?

Yes. Stripe and PayPal uses the most up-to-date SSL and encryption security techniques to ensure all payments flowing through their platform are safe.

I need to change my shipping address. How do I do that?

If you need to change the address on an existing order, please contact us as soon as possible either via our contact page or directly at info@cznd.co. 

We will not be able to make changes if a shipping label has been created, or an order has shipped. If this is the case, you will need to contact the carrier to inquire about making any adjustments to delivery.

If a wrong address is entered, CZND is not responsible for packages that are shipped and delivered to the wrong address, and refunds or replacements will not be provided.

Please double check all information before placing an order and again when you receive your confirmation email. 

how do I track my order?

When the order has shipped, we will send you an email with a tracking number as well as your order details. Please allow 24 hours for that link to update.


Shipping

Orders ship monday - friday (with the exception of Holidays) from sunny los angeles, ca. please allow up to 2 business days for your order to process.

how long does it take to ship?

A shipping notification email with tracking information will be sent out as soon as your order has been fulfilled.

are customs and duties fees included in the International shipping fee?

Unfortunately at this time, it is not included. All international packages may be subjected to customs duties and taxes. Please check your local customs website for more info.

 

Returns/Exchanges

what is your return policy?

All sales are final and we do not offer refunds. However, if you are unsatisfied with the fit or size of the item, you will have the option to either exchange within 21 days of placing your order (exceptions apply) or request store credit. Please make sure that you have carefully reviewed your order at CZND.co prior to finalizing your purchase at checkout.

To request returns/exchanges, have your order # available and submit requests via our return portal.

I ordered the wrong item/size by mistake. can I edit my order?

If the order has not yet shipped, you can email us at info@cznd.co and we will do our best to accommodate your request. 

what happens if my item is damaged?

If you receive a damaged item, we will honor an exchange or store credit within 21 days from when you placed the order, if the item is in stock. Please process request through our return portal.

I received the wrong size/color. Who do I contact?

We're so sorry if this happens! Please contact us through our return portal within 21 days of placing your order and let us know. We'll send you a pre-paid return label to send back your original item, and process a new order for you ASAP. 

what do I need to include with my return?

We kindly ask you include a copy of your invoice inside the return package along with the item(s) you’re returning.

my package was lost/stolen. what do I do now?

Unfortunately, once the package is marked delivered, CZND cannot be held responsible for the actions that precedes it. USPS First Class Mail and USPS First Class International Mail do not include insurance for its packages - which is the standard delivery option for most products on CZND.  If you wish to insure your package, please select PRIORITY MAIL for your shipping preference at checkout.  Your package is insured up to $5,000 and it is included in the Priority Mail shipping cost

Wholesale Inquiries

I want to sell my products on your site. How do I do that?

Awesome! Email us at info@cznd.co with your wholesale question and we’ll get back to you! We love supporting big and small businesses.

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